Our seminars and workshops equip teams with skills to manage conflicts and communicate assertively. It focuses on practical strategies for effective dialogue and resolving disagreements, aiming to foster a respectful and productive organizational culture.
This training is right for:
- Employees at all levels who want to improve their communication skills.
- Teams seeking to foster a collaborative and respectful work environment.
- Leaders and managers looking to mitigate conflicts and enhance team dynamics.
“Top Business Professional Development Training In Northern New England”
– Society of Human Resource Managers (SHRM)
Topics include:
- Distinguishing between passive, passive-aggressive, assertive, and aggressive behaviors
- Identifying personal/work situations and obstacles that challenge assertive behavior
- Identifying strengths and weaknesses of your assertiveness style
- Identifying ways to reduce conflict
- Differentiating the verbal and nonverbal communication styles of men and women
- Listening and responding assertively to feedback and criticism
Benefits Include:
- More efficient teams, departments, and business leaders
- Reduced conflict in workplace relationships (and home environments)
- Greater problem-solving ability
- Developed ‘personal accountability’ at all levels of the organization
Upon completion, it is expected participants will have the tools and techniques to:
- Confidently handle disagreements, disappointments and inappropriate behavior
- Handle their own strong emotions and those of others
- Minimize misunderstandings and miscommunications
- Avoid dominating or taking advantage of others
- Defuse resentments with colleagues, customers and all other workplace relationships
- Conduct courageous conversations in an appropriate and timely fashion
- Set clear boundaries and expectations with others
- Minimize guilt when saying “No”
- Use conflict situations as opportunities to create positive change and better results
- Get needs met ethically and with the support of others
Testimonials
Money Back Guarantee
If you are not 100% satisfied with our “HG® Assertive Communication & Conflict Management Seminar,” we will return 100% of your investment.